Question 1

Yolla eSIM Activation Guide for iOS Devices

Accepted Answer

eSIM is an advanced communication technology, but it requires some initial setup. Our team has prepared a detailed guide to assist you. First, ensure you have a stable internet connection, preferably WiFi, to download our eSIM profile properly. You are now ready to install your eSIM profile, here are the essential steps you’ll need to take:

Installation

1) In Settings, look for a feature called “Mobile Data”, “Mobile”, “Cellular”, or something of a similar name.

iOS1 2) Tap “Add Data Plan”, “Add Mobile Plan”, “Add Cellular Plan”, or something similar. Your phone will start scanning the network for available plans.

iOS2 3) Then, your camera should turn on. Point it at the QR code sent to your email from Yolla eSIM.

iOS3 4) Follow the prompts to confirm your new eSIM. You may be required to enter a confirmation code.

5) Allow a few minutes for your eSIM to install and activate. Similar to how your phone checks all available mobile networks when first entering a new country, it needs some time to determine the best one. Don't worry, future connections will take much less time.

6) You’ve successfully installed your Yolla eSIM! You should be able to see it back in Data Plans.

Next, enab

Question 2

Yolla eSIM Activation Guide for Samsung Devices

Accepted Answer

eSIM is an advanced communication technology, but it requires some initial setup. Our team has prepared a detailed guide to assist you. First, ensure you have a stable internet connection, preferably WiFi, to download your eSIM profile properly.

You are now ready to install your eSIM profile, here are the essential steps you’ll need to take:

Installation

1) Open Settings and locate “Connections”.

Samsung1 2) Select “SIM card manager”.

Samsung2 3) Choose “Add Data Plan”, “Add Mobile Plan”, or “Add Cellular Plan”. Your phone will start scanning for available plans.

Samsung3 4) Select “Scan carrier QR code” to activate your camera and follow the on-screen instructions. Scan the QR code from the email sent to you by Yolla eSIM.

Samsung4 5) Confirm your new eSIM.

Samsung5 6) Allow a few minutes for your eSIM to install and activate. Initial activation may take longer, similar to a phone selecting a mobile network in a new country. Don't worry, future connections will take much less time.

7) You’ve now successfully installed your Yolla eSIM! It sho

Question 3

Yolla eSIM Activation Guide for Pixel Devices

Accepted Answer

eSIM is an advanced communication technology, but it requires some initial setup. Our team has prepared a detailed guide to assist you.

First, ensure you have a stable internet connection, preferably WiFi, to download your eSIM profile properly. You are now ready to install your eSIM profile, here are the essential steps you’ll need to take:

Installation

1) In Settings, go to “Network & Internet”.

Pixel1 2) Look for “Mobile network” and select either “+” or “Add carrier.”

Pixel2 3) Select “Don’t have a SIM card?” or “Download a SIM instead?” Avoid selecting Dual SIM options at this stage.

Pixel3 4) The “Scan QR code” screen should appear. Scan the QR code sent to you via email from Yolla eSIM.

Pixel4 5) Activate the eSIM when prompted. We advise choosing your original phone number if you are asked to select a number.

6) Allow for a few minutes for your eSIM to install and activate. Initial activation may take longer, similar to a phone selecting a mobile network in a new country. Don't worry, future connections will take much less time.

7) You’ve now successfully installed your Yolla eSIM!

Now, all you have to do is set up the

Question 4

What devices support eSim?

Accepted Answer

We are committed to expanding support for more eSIM-enabled devices to ensure that everyone, anywhere, can stay connected!

| Important: Your device must be carrier-unlocked and eSIM-compatible to use an eSIM.

eSIM functionality may vary by location and mobile service provider. For eSIM compatibility, contact your carrier or device manufacturer.

The current eSIM-compatible devices list, as of October 2023, includes:

Apple iPhone 15 iPhone 15 Plus iPhone 15 Pro iPhone 15 Pro Max iPhone 14 iPhone 14 Plus iPhone 14 Pro iPhone 14 Pro Max iPhone 13 iPhone 13 Mini iPhone 13 Pro iPhone 13 Pro Max iPhone 12 iPhone 12 Mini iPhone 12 Pro iPhone 12 Pro Max iPhone 11 iPhone 11 Pro iPhone 11 Pro Max iPhone XS iPhone XS Max iPhone XR iPhone SE (2020) iPhone SE (2022) iPad Air (3rd generation) iPad Air (4th generation) iPad Air (5th generation) iPad Pro 11-inch (1st generation) iPad Pro 11-inch (2nd generation) iPad Pro 11-inch (3rd generation) iPad Pro 11-inch (4th generation) iPad Pro 12.9-inch (3rd generation) iPad Pro 12.9-inch (4th generation) iPad Pro 12.9-inch (5th generation) iPad Pro 12.9-inch (6th generation) iPad (7th generation) iPad (8th generation) iPad (9th generation) iPad (10th generation) iPad Mini (5th generation) iPad Mini (6th generation)

Samsung Galaxy S23 FE Galaxy A54 5G Galaxy S23 Galaxy S23+ Galaxy S23 Ultra Galaxy S22 5G Galaxy S22+ 5G Galaxy S22 Ultra 5G Galaxy S21 5G Galaxy S21+ 5G Galaxy S21 Ultra 5G Galaxy S20 5G Galaxy S20 Galaxy S20+ Galaxy S

Question 5

How do I know if my destination is covered?

Accepted Answer

The 4G Data Yolla eSim is available in the following countries:

Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Gibraltar
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
Switzerland
Turkey
United Kingdom
USA

Question 6

My QR code isn’t working. What should I do?

Accepted Answer

If you’re having trouble scanning your QR code for eSIM setup, follow these steps:

1. Phone Compatibility

Check the updated list to confirm if your specific phone model is supported.
Confirm your phone is eSIM-compatible and carrier-unlocked.

If your device is not listed as compatible, contact us for assistance.

2. Wi-Fi Connection

Use a stable Wi-Fi connection for eSIM installation.
Install the eSIM at a location where you have a reliable Wi-Fi connection, and activate it when you reach your destination.

3. Manual eSIM Setup

If the QR code isn't scanning, select “Enter Details Manually” and use the reference number provided in the same email as your QR code.

4. Check QR Code Scan Status

QR codes can only be scanned once.
If re-scanning results in a message such as "Data plan cannot be added", check your SIM card manager or Cellular settings to confirm whether the eSIM is already installed.

5. Need More Help?

If you've tried the above methods with no luck, contact us directly via our online chat support. We are here to help resolve any issues you encounter during the eSIM setup process.

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