• My QR code isn’t working. What should I do?

  If you’re having trouble scanning your QR code for eSIM setup, follow these steps: 1. Phone Compatibility Check the updated list to confirm if your specific phone model is supported. Confirm your phone is eSIM-compatible and carrier-unlocked. If your device is not listed as compatible, contact us for assistance. 2. Wi-Fi Connection Use a stable Wi-Fi connection for eSIM installation. Install the eSIM at a location where you have a reliable Wi-Fi connection, and activate it wFew readers

• My device was locked by my mobile carrier

  eSIMs require a compatible eSIM-unlocked device. To unlock your device, please get in touch with your mobile carrier. Additionally, if your device was recently unlocked, your carrier might have temporarily disabled eSIM support as a security measure. To enable eSIM functionality or bypass these security settings, please contact your mobile carrier.Few readers

• My eSIM doesn't work, what should I do?

  When you arrive in your destination country, Yolla eSIM will automatically connect to the local network and establish internet connectivity within 1 to 5 minutes. If you encounter mobile data issues: Reboot your device if the coverage is strong. Go to Device Settings, specifically Mobile Data/Cellular, and confirm that Data Roaming is enabled. Set Network Selection to automatic for Yolla eSIM and toggle Airplane mode on and off to aid registration. You can also toggle Airplane modFew readers